• Date of issue: 14th February 2024
• Deadline for application:  27 February 2024
• Work location: Nairobi, Kenya
• Duration: 1-year contract with six months probationary period, extendable based on performance

Médecins Sans Frontières (MSF) is an independent international medical humanitarian organization providing assistance to people affected by armed conflicts, epidemics, natural or non-natural disasters, or persons excluded from access to health care. The organization has health projects in more than 70 countries.

In Mathare Lavender House Clinic, MSF runs a 24-hour SGBV Clinic for victims of sexual and gender-based violence and an Emergency program that provides pre-hospital care and trauma/medical stabilization. We also have a clinic in Dandora offering youth-friendly services to those between the ages of 10 to 24 years. All our services are free including a toll-free hotline. MSF France Mathare project is looking to fill the position of an Emergency Services Supervisor. The successful candidate reports to the Project Medical Referent 

Plan, organize, and evaluate the activities concerning his/her field of action (Emergency medical care and ambulance response services) and the team associated, according to MSF values, policies and protocols and universal health standards, to warrant the quality and continuity of the health care and the development of the plan of action.

 Including but not limited to: 

• Ensure and Improve Quality of care in the Ambulances, Trauma room/observation rooms and the Call Center.
• Ensure the catchment areas are respected and the medical criteria for ambulance dispatch are followed.
• Carry out the functions and tasks associated with his/her speciality, i.e. perform as a nurse, whenever required or needed, to optimize the resources, contributing with his/her knowledge and experience.
• Ensure adequate staffing in Trauma Room, Call Centre and Ambulances by creating and balancing the monthly roster and providing technical support/supervising Nurses and EMT’s working in the Ambulances and Call Center.
• Organize and coordinate the activities of his/her team (week’s schedule, annual leave, absences, etc.), evaluate their performance and define and ensure the needs for training of staff, to ensure the coverage of the human resources needs and maintain high standards of quality. Also, take part in CMEs and other learning initiatives.
• Ensure proper weekly inventory by carrying out and/or supervising the (decentralized) pharmacy and medical equipment management (drugs orders, follow-up of the stock, storage conditions, inventories, follow-up of expired drugs and their destruction, drugs consumption, etc.) in his or her department, to satisfy the needs of material with efficiency and effectiveness.
• Carry-out and/or coordinate administrative (exit paper, transfer paper, etc.), information and data collection (patient files, forms, statistics, etc.) tasks, and elaborate regular reporting, to have updated and reliable information about the day-to-day activity in the project, output/ outcome and support decision-making.
• Ensure confidentiality and patient safeguarding protocols and policies are implemented and followed by the team.
• Implement all the protocols and hygiene procedures and supervise his/her team to follow the same standards, to warrant the quality of the care and service in his/her specialty.
• To report on any aspects of security that threaten or not favours the program immediately to the relevant personnel.
• Ensure team and patient safety during Mass casualty incidents.
• To participate in any other project activities as will be required and provide input to the department.
• Represent MSF in front of local authorities when needed (during police, DCI, IPOA visits)
• Maintain close contact and initiate calls when needed with counterparts from referral hospitals.
• Participate in TWG related to the line of work and represent MSF services.

• Education:  Bachelor’s degree /Diploma in Nursing. Qualification in Critical Care Nursing/Medicine (CCN) is an added advantage.
• Experience Essential: 5 years experience in emergency medical care and response set-up in a humanitarian NGO.
  Desirable 2 years experience in a supervisory role.
  Previous MSF experience or with another NGO in a developing country/ experience and knowledge of working in Eastlands/Slum area contexts.
• Languages: Proficiency in Kiswahili and English.
• Competencies/Skills: Adherence to MSF principles; Results and detail-oriented, service, team player, committed.

Applicants MUST be Kenyan nationals and have the necessary statutory documents (ID, NSSF, NHIF, and a PIN certificate)

Candidates meeting the above qualifications are requested to submit a motivation letter and an updated Curriculum Vitae as a single file mentioning the subject line “Emergency Services Supervisor” and email to: 

[email protected] on or before 27^th February, 2024.