ICT Supervisor

• Position Title: ICT Supervisor
• Vacancy start date: 28th August 2025
• Application deadline: 10th September 2025
• Department - Project: Logistics and Supply– Jonglei Secondary Healthcare Project
• Location: Lankien
• Number of Positions: 01

Médecins Sans Frontières is an international, independent medical humanitarian organization that provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. Our teams are made up of tens of thousands of health professionals, logistics, and administrative staff - bound together by our charter. Our actions are guided by medical ethics and the principles of impartiality, independence, and neutrality.

Médecins Sans Frontières (MSF) has been operating in what is now South Sudan since 1983 and MSF Holland currently provides medical assistance in three projects in the country: in Bentiu and Leer in Unity State; and Lankien/Pieri in Jonglei Stat

Responsible for maintaining and monitoring all IT and Telecom equipment and services at the Lankien health facility, with remote support and regular visits to the Pieri health facility. Provides technical support, user training, and manages ICT assets in line with MSF standards and procedures, ensuring efficient use of infrastructure and accurate inventory records.

General Accountabilities :

• Monitor, maintain, and support all IT and Telecom equipment and services, ensuring compliance with MSF standards and protocols. 
• Implement and improve data security measures, including backups, firewalls, user access, and system protection to ensure data integrity and operational continuity.
• Provide technical support to all users and advanced assistance to logistics staff; escalate complex issues to IS Specialists.
• Deliver user training, briefings, and ongoing support, with specialized training for logistics teams managing IT and Telecom systems.
• Prepare regular activity reports and update ICT documentation in line with MSF guidelines.
• Plan and conduct site visits to ensure effective implementation of IT and Telecom services and perform additional tasks as assigned.

Specific Accountabilities:

• Provide first-line IT and telecom support, troubleshooting hardware and software issues.
• Maintain and monitor network connectivity, including LAN equipment and cabling.
• Manage data backups, antivirus updates, and security protocols. 
• Keep accurate inventories of ICT equipment and coordinate asset replacements. 
• Assist in preparing budgets and support procurement processes.

Education:

• Desirable Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
• Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience

• Preferably, 1-2 years of proven work experience in IT or technical functions

Languages

• Essential:Proficiency in English, the mission’s working language. Good command of English, particularly ICT-related terminology.

Knowledge

• Expertise in the latest versions of Microsoft Operating Systems and business applications (Office 365).
• Solid understanding of networking protocols such as TCP/IP, LAN, and WAN.
• Strong knowledge of computer hardware, maintenance, network, main email systems, IT security best practices, and IT service management tools.
• Experience configuring and setting up networks for desktops, laptops, and peripherals.
• Basic understanding of radio telecommunication concepts including HF, VHF, GSM, and Satellite communication.

Competences

• Results and Quality Orientation, Teamwork and Cooperation, Behavioral Flexibility, Commitment to MSF Principles, Stress Management

Option 1 (Online Application):

• Email your Cover Letter, latest Curriculum Vitae (CV), and photocopies of only necessary credentials and licenses with referees' contact details to [email protected] with the subject of the email – “ICT SUPERVISOR”.

Option 2 (Physical Application):

• Kindly submit your application (including your Cover Letter, latest Curriculum Vitae (CV) and photocopies of only necessary credentials and licenses with referees contact details) in MSF-OCA offices in Pieri, Lankien, Bentiu, Unity and Juba.
• Only one application should be submitted as multiple applications will not be considered.
• Application Deadline is 12th September 2025 at 5:00pm

• Documents submitted are unreturnable
• Do not submit original certificates
• Only apply in English language
• Write the function at the top of your application

Note that this position is based in Lankien and successful candidate will be responsible for their transportation to Lankien and accommodation throughout the period of the contract.

Sincerity of Declarations and Documents Submitted to MSF

Use of false documents to gain employment with MSF will lead to automatic cancellation from the recruitment process and if found after employment, it will lead to termination.

We strive to promote, create, and maintain a safe organizational culture for all people who work for and with MSF OCA, including our partners. Moreover, we ensure that the workplace, wherever staff are located, is built on respect, tolerance, diversity, and inclusion that delivers a safe and respectful environment.

At Médecins Sans Frontières we are committed to ensuring diversity, equity, and inclusion within our organization and encourage qualified applicants from diverse backgrounds to apply.

Female Candidates are highly encouraged to apply!