Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organization that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed, or political affiliation.

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

Médecins Sans Frontières (MSF) seeks to engage a qualified service provider to provide technical support, maintenance, and enhancement services for some of its online platforms - websites and portals (msf.or.ke, donate.msf.or.ke, appeal.msf.or.ke, msfeaa.org). This engagement will include performance optimization, security updates, content and SEO improvements, support for minor changes, and implementation of requested enhancements to ensure optimal functionality, user experience, and compliance with industry best practices.

The engagement will cover the following areas:

1. One-Time Website & Web Portal Fixes

Ongoing support and maintenance

• Content Management System (CMS) Updates – Ensuring all necessary technical and security updates for Drupal (and other CMS platforms used) are applied to maintain security and performance.
• Website & Portal Backup Management – Implementing regular backups to prevent data loss.
• Minor Styling & UI/UX Adjustments – Making small design modifications to improve user experience across websites and portals.
• Security & Performance Monitoring – Regularly checking for vulnerabilities and optimizing website and portal speed

Change requests  & Enhancements

• Implementing feature enhancements and improvements based on MSF’s evolving needs.
• Supporting UI/UX improvements, including layout changes, new sections, or interactive elements across websites and portals.
• Adding or modifying functionalities as requested by MSF, ensuring seamless integration with existing systems.
• Consulting on best practices and emerging trends to improve site and portal performance and engagement.

The service provider will deliver:

• A report on initial website and portal fixes and optimizations, including before-and-after performance metrics.
• A fully functional email marketing popup, tested and integrated with the database.
• A properly configured Google Tag Manager setup, ensuring error-free tracking.
• An updated SEO-friendly sitemap submitted to search engines.
• Regular support reports, covering security updates, backups, and minor changes.
• Implementation of approved change requests tracked and reported quarterly.

This engagement consists of:

• Phase 1: Initial Website & Portal Fixes – To be completed within 4 weeks of contract signing.
• Phase 2: Ongoing Support & Enhancements – A rolling contract for 12 months, with quarterly reports.

The selected service provider must have:

• Proven experience in Drupal and other CMS platforms development and maintenance.
• Expertise in SEO optimization and Google Tag Manager configuration.
• A strong track record in website and portal performance optimization.
• Experience implementing email marketing tools and popups.
• Availability for ongoing support and rapid issue resolution.
• Proficiency in C#, Laravel, and Python for backend development.
• Experience with Nuxt.js and React.js, aligning with our target tech stack.

MSF EA will assess potential service providers based on the following:

• Preliminary requirements:
  • Provide a copy of your company’s Valid certificate of incorporation.
  • Provide a Copy of VAT/PIN certificate from KRA.
  • Should be a firm with office/operational establishments within Kenya. (ATTACH current business permit)
  • Copy of certificate of confirmation of directors and shareholding (CR12) (issued within the last 6 months to tender opening date)
• Relevant experience and references from similar clients.
• CVs of at least 2 developers with the requisite experience.
• Ability to meet SLAs and flexibility in service provision.

Interested service providers should submit their proposals, including:

• Company profile and relevant experience.
• CVs of the proposed developers.
• A competitive hourly rate card for the delivery.

All submissions must be submitted via MSF EA’s procurement mailbox using the email address,

[email protected], on or before 14^th April 2025 at 4.00 p.m. (Kenya time).

All queries quoting the tender title and number should be emailed to [email protected]